SAGCV improves user satisfaction greatly by establishing a parts BOM platform together with Lanyou Technology to digitally empower after-sales services

On April 16, 2022, Shaanxi Automobile Group Commercial Vehicle Co., Ltd. (hereinafter referred to as “SAGCV”)sent a letter to Lanyou Technology to thank Lanyou Technology for ensuring the successful launch of SAGCV’s parts BOM platform project despite the pandemic. The letter recognized Lanyou Technology’s critical support for SAGCV’s IT building with professional services and a hardworking attitude.

Making up the “stolen” time

After a local confirmed case of COVID-19 was detected in Xi’an on December 9, 2021, this city was locked down for more than one month, and the pandemic spread to nearby cities. Back inAugust 2021, Lanyou Technology’s Wuhan office was then locked down due to the pandemic, when the project team was about to go to Baoji, Shaanxi to implement SAGCV’s SBOM and EPC (Electronic Parts Catalogue) platform project.

In the two outbreaks three months apart, all members of the project team were subject to quarantine.Though their work was delayed for nearly one month, it was in this short quarantine period that the project team completed the whole process from staging to successful launch with high quality.

On-the-spot project communication

“This project underwent many setbacks, and was once held up due to the pandemic. However, it is aparticularly smooth one among all projects in which I have participated. ” The product consultant of this project who participated in the whole process of project preparation and bidding said, the whole communication process was very smooth from the receipt of the project requirements to the completion of bidding in July. The project proposal and the team’s strength were recognizedby the customer team, laying a foundation for making up the lost time in subsequent implementation and completing the project smoothly.

Lanyou Technology thinks that the profit model of commercial vehicles is changing, and the profit margin is shifting from vehicle sales to after-sales services. Since 2020, Lanyou Technology has started parts BOM and EPC business cooperation with many well-known domestic commercial and passenger vehicle manufacturers based on its advantages in enterprise class BOM products and experience in automotive product data management, and helped numerous carmakers regulate business processes, improve data management, boost after-sales management efficiency, and improve user satisfaction.

The project team thought that Lanyou Technology was fully prepared in this project, “Our technological capabilities and project experience fully match SAGCV’s business requirements.”

Shift from project delivery toproduct introduction

The quick implementation of the project was attributed to the product introduction model.

“The conventional delivery model is project delivery, i.e.,  tailoring development to customer requirements,” said the project team. “Now, in our product introduction model,we show the product to the customer and introduce it directly. It took just one week to establish the platform. By using the product, users further understand and accept its concept more deeply, and identify problems and further make clear their needs through practical operations, thereby promoting productupgrading.”

SAGCV’s person in charge said, this project was entrusted to Lanyou Technology in consideration of the leadership of its enterprise class BOM product in the automotive industry, and Lanyou Technology was expected to offer advanced industry experience for SAGCV to learn from while delivering this project.

According to the project team,the project was introduced successfully due to the completeness and fitness ofthe solution, and the consistency between the business solution and executionplan.

For business planning, the project team said that they considered both the characteristics of after-sales services and all business fields related to after-sales services, from R&D, manufacturing to marketing, as well as upstream and downstream systems. In addition, data of the whole process was integrated to formally form after-sales service data.

For the execution stage, the project team said, “We don’t want to just complete this project, but fully consider how to maximize effects and value for customers. We have offered more value-added services to the customers beyond the original business contract, which have been recognized by the customers.”

Winning with immediate effects

“Despite the pressing scheduleand heavy workload, we sorted out historical data, entered 2,735 models and 48,011 parts into the system, completed system role matching, and timely solved existing problems through two rounds of testing to ensure that the system was normal in the trial run. The system has played acrucial supporting role in improving market service timeliness and the customer’s operational efficiency, regulate part data searches, and elevate the reputation of commercial vehicle services,” SAGCV’s person in charge talked about the project outcomes.

At an enterprise without a parts BOM platform, after-sales tasks are often handled manually, where after-sales staff, dealers, central warehouse and other parties interact through business groups, and have to dispatch parts urgently every day. Such pattern leads to high communication costs and low response efficiency.

In addition, for commercial vehicles as a means of production, time and repair costs are of ten the top concern of users. Untimely after-sales response will not only blight user experiences, but also reduce their income and living quality. If after-sales parts are not divided into minimum repair units through refined management, users’ repair costs will also rise.

For the problems above, SAGCV’s parts BOM platform, matched with an EPC, realizes a standardized and normative after-sales parts dispatching business process, clearly identifies and classifies wearing parts, and masters each after-sales service station’s inventory and demand in real time. Each vehicle’s part data and warranty period of parts are tracked accurately through the VIN. In addition, damages of different parts in the whole country can be analyzed based on historical data, and then prejudgments are made through comprehensive consideration to realizeearlier preparation and active services.

In the eyes of the project leader, a satisfactory project needs not only the coordination between developing, testing and implementing staff, and professional, efficient and service-aware implementation, but also rich industry experience, efficient response and quick upgrading to better meet customer requirements.

In the future, Lanyou Technology’s product delivery center will gain more industry and project experience, transform more successful experience intoproducts, and endeavor to offer morelow-cost, high-quality and industry-leading digital products to customers through the “product + implementation” model.