LANYOU Market Quality Control System

Creating a quick control platform of market quality information driven by customer voice
Quick response and all-round claims

About Product

Focused on improvement, the Market Quality Control System (MQCS) is designed to collect defect information from the market for automatic data analysis, identify areas to be improved for quick response and improvement, improve customer satisfaction, and finally claim compensation from organizations liable to reduce quality losses of enterprises.

Functions

01
Quality data analysis

Warranty data analysis, non-warranty data analysis, maintenance data analysis, sales data analysis, PFP list analysis, first fault analysis
02
Q-SPEED(Quick quality improvement management)

TPR issuance, TPR measure response, TPR closure, PIR issuance, PIR measure response, PIR closure, defective part transfer reliance, defective part transfer response, vehicle investigation reliance, vehicle investigation closure, TRP statistics, PIR statistics
03
After-sales quality claims

Setting of liability division rules, schedule setting, project/recall handling, automatic liability division, claim liability list, inspection/extraction, complaint handling, domestic part claim handling, KD part claim handling, claim statistics, complaint statistics, recovery rate statistics
04
GWS

Report on the operation of uniform data source interfaces (warranty data acquisition, sales data acquisition, and claim data transmission), GWS interface report, report on asynchronous report handling results

Features

Advancing quality information and shortening the improvement cycle

A.Shifting from DLR/AS driven to customer-driven + IOV-acquired quality information, identifying quality information in advance, and shortening the cycle of improvement.
B.Establishing a quality project library, linking up the improvement process, recovery liability judgment, MIS liability division, and Q-SPEED monitoring throughout the quality improvement cycle, and realizing the efficient collaboration of all aspects.

Automatic division of claim liability

For market claims, the system sets the liability division rules, defines liabilities, calculates claim amounts in real time, and generates a liability list for release to suppliers, realizing comprehensive and real-time information sharing, improving the transparency and accuracy of claim information for suppliers, and improving their satisfaction.